UWATA HOSPITAL

Patient Satisfaction Interview Survey After Receiving Service

Kiswahili English
Thank you for receiving care at UWATA Hospital. We would like you to answer few questions about your experience today. Your answers will be kept confidential and will not affect the care you receive. This survey will take about 3–5 minutes.
Rating scale: 5 = Very Satisfied  |  4 = Satisfied  |  3 = Neutral  |  2 = Dissatisfied  |  1 = Very Dissatisfied  |  N/A = Not Applicable
Satisfaction Questions

1How satisfied were you with the reception/registration process?

2How satisfied were you with the waiting time before receiving service?

3Did the doctor/care provider listen to you carefully and properly assess your problem?

4Did the care provider clearly explain your condition, tests, and treatment?

5Were the health workers polite, respectful, and caring?

6How satisfied were you with laboratory/imaging services, if you used them?

7How satisfied were you with the availability of prescribed medicine and pharmacy services?

8Were instructions on how to use the medicine given clearly?

9Was your privacy and confidentiality respected while receiving care?

10How satisfied were you with the overall cleanliness and environment of the hospital?

11Were service costs/charges explained clearly and were they satisfactory?

12Overall, how satisfied were you with the services you received at UWATA Hospital?